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Our Terms & Conditions – What You Need to Know

When you open an account with mixparlay, you're agreeing to the terms that keep your account secure, your funds protected, and your gameplay fair.

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mixparlay Our Terms & Conditions – What You Need to Know
REACH OUR TEAM

Get Help With Policy Questions

Our support team is ready to explain any part of our terms or help you with account questions.

Live Chat Open the chat widget in your account lobby during operating hours. We answer policy questions, account issues and payment queries in real time.
Email Support Send detailed questions to our support address. We respond within 24 hours on weekdays. Attach screenshots if you're reporting a specific issue or transaction.
In-Account Messages Go to your account menu, select Messages, and send us a question. We'll reply there so your entire conversation stays in one place for your records.
ACCOUNT SECURITY

How We Protect Your Information

Your account data, payment details, and gameplay history are encrypted and stored securely. We use industry-standard protocols to keep your login credentials private and your funds safe.

Data Encryption

All account communications use SSL encryption. Your password is hashed; we never store it in readable form. Payment details are tokenized so no raw card or wallet data is retained.

Cookie Policy

We use cookies to keep you logged in, remember your preferences, and analyze how you use mixparlay. Cookies expire after inactivity. You can clear them anytime in your browser settings.

Account Retention

Once your account is closed, we retain records for seven years as required by law. Transaction history is available to you for download before closure. Dormant accounts are reviewed annually.

Two-Factor Authentication

Enable optional two-factor authentication in your security settings. This adds an extra layer of protection by requiring a code from your phone when you log in from a new device.

Change Request Process

To update your account details, personal information, or payment method, go to Account Settings. Changes to email or phone take effect after verification. Contact support if you need to modify sensitive data.

Policy Questions

Unsure how a term applies to you? Open live chat and ask our team directly. We'll explain the specific rule, how it affects your account, and what options you have.

Terms & Conditions Frequently Asked

Here are the questions we hear most often about our policies, account rules, and what you can expect when you play with mixparlay.

You can close your account anytime from your Account Settings menu. We'll verify your identity and check for any pending bets or withdrawals. Once confirmed, your account is closed and you'll receive a closure confirmation via email. You can request your data download before closure.

Yes. Go to Account Settings to update your phone number, email address, or residential address. Changes to your email or phone require verification—we'll send a code to confirm it's yours. Contact our support team if you need to change your name or date of birth.

We retain your account records for seven years following closure, as required by law. This allows us to process any final transactions and respond to disputes. Your transaction history is downloadable before you close. After seven years, your records are securely deleted.

We accept DANA, OVO, GoPay, QRIS and bank transfer. All deposits and withdrawals are encrypted. Payment partners handle your wallet or banking credentials; we never see or store that raw data. Deposits via DANA, OVO, GoPay and QRIS typically clear in under one minute.

Contact our support team immediately with details of the transaction. Provide the game, time, bet amount and the outcome you dispute. We'll review our logs and your account history, then respond within 48 hours on weekdays with our findings and any corrective action.

Yes. Visit your Account Settings and select Account Restrictions. You can set deposit caps, session time limits, or pause your account temporarily. Paused accounts cannot place bets or access the lobby until you unpause them. Changes take effect immediately.

All withdrawals are verified against your account balance, payment method on file, and identity. We process withdrawals to your registered payment account within 24 hours on weekdays. You'll receive a confirmation email with the transaction ID. Withdrawals via DANA, OVO, GoPay and QRIS show in your wallet seconds after we send them.

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