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Know Your Legal Standing on mixparlay

When you open an account with us, you're entering into a straightforward legal relationship.

Account ownership and closure rightsData access and export optionsDeposit and withdrawal verification
mixparlay Know Your Legal Standing on mixparlay
GET ANSWERS FAST

How to Reach Our Legal and Compliance Team

Email Support Send legal questions, data requests or account disputes to our compliance desk. Response within 24 business hours. We handle identity verification requests and withdrawal delays through this channel.
Live Chat – Weekdays 09:00–18:00 Our support team on desktop and mobile app can clarify terms, explain withdrawal holds and guide you through account closure. Chat logs are kept for your record. Available in Bandung office hours, Indonesia time.
Account Settings – Data & Privacy Open your account, tap Settings, then Legal & Data. View your stored information, download your transaction history, or request permanent data deletion. Changes take effect within 48 hours.
YOUR DATA SECURITY

How We Protect Your Account and Payment Details

Encrypted Login & Two-Factor Auth

Your password is hashed on our servers; two-factor authentication via SMS or email is optional but recommended. We do not store DANA, OVO, GoPay or QRIS credentials—only your linked account ID and last four digits for your records.

Identity Verification on Deposit

First-time deposits require name, ID number and phone confirmation. We cross-check against official records to prevent fraud and comply with anti-money-laundering law. Verification takes under five minutes and is a one-time step.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to track page behaviour—not to sell your data. You can disable non-essential cookies in your browser; session cookies cannot be turned off or you will be logged out.

Payment Data Handling

Deposits and withdrawals are processed through encrypted channels. Your DANA, OVO, GoPay or QRIS transaction ID is logged; we never store full payment credentials. Statements are available in your wallet history for 36 months.

Account Closure and Data Deletion

Request permanent account closure in Settings > Legal & Data > Close Account. Your personal data is deleted within 30 days; transaction records for compliance are retained for seven years but separated from your ID.

Data Subject Rights and Contact

You have the right to access, correct, or port your data. File a request via email to [email protected] or through the Data Request form in your account. Response guaranteed within 15 business days.

Frequently Asked About Your Legal Rights on mixparlay

Your account remains active and your balance is preserved. We do not charge inactivity fees. However, if you do not use the account for three years, we may pause it and notify you via email. You can reactivate by logging in or contacting support within 90 days of the notice.

Yes. Go to Settings > Legal & Data > Download History. You can export your deposit, withdrawal and game activity as a CSV file for the last 36 months. The file is emailed to your registered address within 24 hours and is encrypted for security.

If you dispute a deposit or withdrawal, contact our compliance team within 30 days. We review DANA, OVO, GoPay and QRIS transaction logs and your account activity. Most disputes are resolved within five business days. Chargebacks filed directly with your bank may result in account suspension pending resolution.

Personal identifiers—name, email, phone—are deleted within 30 days. Transaction records and account history are retained for seven years for legal and tax compliance, but are no longer linked to your identity. You cannot be re-identified from these retained records.

Yes, where local law permits. Request a full account data export in CSV format through Settings > Legal & Data > Portable Data. The export includes your account details, all transactions and any remaining balance information. Export is provided within 15 business days.

We accept DANA, OVO, GoPay and QRIS for both deposits and withdrawals. Deposits typically clear in under one minute. Withdrawals are verified against your account history and identity; most clear within 24 hours. Bank transfer is also available for larger withdrawals and takes 1–3 business days.

We do not sell your data. Account information is shared only with payment processors (DANA, OVO, GoPay, QRIS providers) to complete transactions, and with law enforcement or regulators if legally required. You can opt out of marketing emails in Settings > Preferences at any time.