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How We Handle Your Personal Information

Your account security and data privacy are fundamental to how mixparlay operates. We keep your deposit details, withdrawal history and personal information protected through encrypted storage and verified…

Encrypted account storageVerified withdrawal checksData retention transparency
Explore the Lobby Read FAQ
mixparlay How We Handle Your Personal Information
GET IN TOUCH

Contact Us About Your Privacy

If you have questions about how we handle your data, want to access your account information or need to update your personal details, our support team is available through multiple channels.

Live Chat Open mixparlay.club and select the chat icon in the lobby. Available during account access hours. Fastest for urgent privacy questions.
Email Support Send privacy requests to our support inbox with your account email and username. Include specific details about the data you want to access or modify.
Account Settings Navigate to your account profile and select 'Privacy & Data' to review stored information, adjust contact preferences or request a data export.
HOW WE PROTECT

Security and Data Handling Practices

mixparlay uses industry-standard encryption to protect your login credentials, payment information and account history.

Encrypted Storage

Your account password, email and phone number are encrypted at rest. Payment details are tokenized and processed through certified payment partners, never stored in plain text.

Withdrawal Verification

Before any payout clears to your DANA, OVO, GoPay account or registered bank, we confirm your identity through a verification step in your account history.

Cookie Transparency

Session cookies track your lobby navigation and remember your language preference. Analytics cookies help us spot suspicious login attempts. You control cookie preferences in settings.

Data Retention

We keep your account data for as long as your account remains active. After closure, account history is archived for five years to comply with payment fraud prevention and anti-money-laundering requirements.

Staff Confidentiality

All mixparlay employees with access to personal data sign confidentiality agreements. Support staff see only the minimum data needed to help you—never your full payment history.

Request Changes

Contact our support team via live chat or email to request updates to your personal details, phone number or registered payment method. Changes take effect within one working day.

Privacy Policy Questions Answered

We collect your full name, email address, phone number, date of birth and registered payment method. Players in Surabaya, Bandung and across Indonesia provide the same details. This information is used to verify your identity, process deposits and withdrawals via DANA, OVO, GoPay and QRIS, and prevent fraud.

Deposits through DANA, OVO, GoPay and QRIS are processed by certified payment gateways, not stored on our servers. Your wallet or bank account number is tokenized during the transaction. We never see your full card number or banking credentials—only confirmation that the deposit cleared to your account balance.

Yes. Submit a data-access request through your account settings or email our support team with your username and registered email. We compile and send you a digital copy of your account information, bet history and payment records within five working days.

Account data is retained for five years after closure to comply with anti-money-laundering and payment fraud prevention rules. Your active account data remains secure on our encrypted servers while your account is open. You can request deletion of specific data where local law permits.

We do not sell your personal data. We share information only with payment processors to complete deposits and withdrawals, and with authorities when legally required or to prevent fraud. We do not share your name or contact details with marketing companies or third-party advertisers.

Change your password immediately through account settings. Contact our support team via live chat or email with details of the suspected breach. We will review your login history, verify your recent transactions, and help you secure your account and any pending withdrawals.

Open your account settings and select 'Privacy & Preferences'. You can opt out of promotional emails, disable non-essential cookies and adjust what account activity triggers notifications. Changes apply immediately and do not affect your access to the lobby or your current balance.

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